Return, Shipping and Cancellation Policies
Personalized items cannot be returned unless the item is defective and deemed so by the manufacturer after their inspection. When returning defective items, be sure to mark the defective area with masking tape. If you have any problems with products or merchandise, you must notify Adwearpromo.com within 3 days of receipt of order.
Garments that are decorated cannot be returned for size issues. Returns will only be accepted for goods that have not been worn, washed or altered in any way, and only if the product is in the same new condition as originally shipped. Any items returned without prior authorization will not be credited or returned. All items will be subject to inspection before a credit will be given. Non-personalized items will be subject to a 20% re-stocking fee. Cancellations and changes to an order you have placed must be made by 4 p.m. Central Time on the same business day.
To receive a Return Authorization Number, please call 651-699-0696. Adwearpromo.com reserves the sole right and discretion to authorize or refuse to authorize the return of any product purchased by the Customer. Adwearpromo.com shall provide both the Return Authorization Number and the return address to the Customer prior to returning the shipment. Outbound shipping fees for the items charged to the Customer are not refundable under any circumstances. Return shipping charges is the responsibility of the Customer unless agreed to in writing prior to the return shipment. Any returns made to Adwearpromo.com without written pre-authorization will be refused.
Shipping and Losses
Adwearpromo.com will ship by UPS Ground. For express delivery we use Federal Express or UPS air service. Courier service may be used for local same day delivery. Other shipping methods may be used. Freight charges on all orders will be billed to the customer. We do not accept international orders and we will not ship to international locations. If you have products that must ship out of the United States, you are responsible to procure any international shipping method and follow their customs policies, duties and taxes. Adwearpromo.com will do the best we can to provide you, upon your request, with any product information that may be available for your customs report. All refused and or unclaimed shipments are also subject to a 20% restocking fee (with a minimum restocking fee of $5.00) in addition to any and all transportation charges for the return of the product. Adwearpromo.com is not responsible for loss or damage of products in transit. Customer will be responsible for checking shipment upon delivery for total product count and condition. Any shortage in total product count or evidence of damage to goods must be noted and reported to the carrier's office. All claims must be filed with the carrier within 24 hours from the date of loss or damage.